Returns & Refunds Policy

We take care to ensure all products meet quality standards before dispatch. If you believe an item is faulty or defective, you must notify Netmaster within 14 days of receiving your order.

Once your claim is assessed, Netmaster will, at its sole discretion, choose to either replace the goods or issue a refund. Refunds (if approved) will be processed back to the original payment method used at checkout.

Please note:

• Claims made after 14 days of receipt may not be accepted.

• Goods must not have been misused, altered, or damaged after delivery.

• Proof of purchase and clear photos of the fault may be required to support your claim.

To lodge a return or faulty goods claim, please contact us at:

Email: sales@netmaster.co.nz
Phone: 03 389 0318

Include your order number, description of the issue, and supporting images where applicable.